Help Desk Support

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Help Desk Technicians assist non-IT users who are having computer problems.

Computer support specialists work in many different industries, including:

IT
Education
Finance
Health Care
Telecommunication
Retail
Entertainment

Why GCC?

GCC’s Help Desk Support Certificate program addresses the need for trained employees who can support the interaction with computer systems for a wide range of user groups. GCC courses will introduce you to computers, fundamental technologies involved with computer networks, programming, problem solving, and communication techniques.

Degree Types

Certificate (CERT)

CERT Program Learning Outcomes (PLO)

Upon successful completion of the Help Desk Certificate, the graduate will be able to:

Apply critical thinking and problem solving skills that are required by employers to support help desk functions.
Demonstrate the knowledge and ability to install, configure and troubleshoot end user computing systems.
Demonstrate the knowledge of basic theory, techniques, terminology and applications used to support a desktop computing environment.
Demonstrate knowledge of business concepts and human relationship skills necessary to support a helpdesk operation.
Communicate effectively and efficiently using both verbal and written communication tools.

Download the 2024-2025 Curriculum Worksheet for CERT [PDF]

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Career Outlook

After getting your GCC degree, some occupations you may consider are:

Computer Support Assistant
Help Desk Analyst
IT Help Desk Assistant

Please contact Career Services for more information.

View Career Services

Why GCC?

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Degree Types

Certificate (CERT)

CERT Program Learning Outcomes (PLO)

Career Outlook

Next Steps

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